HELP & FAQS

How to shop online Hide all answers

General

To shop, you simply need to register your details where you will be asked to add an e-mail address and password onto your account. After you have completed your first order, a customer number will be sent to you. Please use this to sign in on future visits to this site. You can also use these details to shop at any Next website.

Existing customers please enter your Customer Number, Date of Birth and Postcode in the exact format that appears on your statement or despatch note. If you have shopped with us before but do not know your Customer Number, please call us on 0844 844 8035.

For security reasons we will not give out Customer Numbers via the telephone, so please have details of the flowers you would like to order. We will take your order over the telephone and post you your account details for future use. If you can provide an email address which is registered to your account, we can send the Customer Number to the registered email address so you are able to place your order online.

Flowers, Plants & Wine
  1. Select a Bouquet or Wine
  2. Select a Gift
    Select up to 3 different gifts dependant on the item.
    For safety reasons during transit champagne and perfume gifts can only be ordered with items not including glass vases, pails and ceramic pots. A limited selection of gifts are available in the Flowers by Post range due to transit reasons. No gifts can be ordered with wine. Unfortunately gifts cannot be purchased without a flower order.
  3. Arrange Delivery
    Select the delivery date & address including a nominated delivery day.
  4. Add Personalised Message
    Make your gift extra special by adding your own personalised message.
Gift Cards
  1. Select Card Design
    Select your Gift Card from our Contemporary or Christmas collection.
  2. Select Card Value
    Gift Cards are available from £10 to £200.
  3. Add a Gift Box.
  4. Arrange Delivery
    Select the delivery date & address including a nominated delivery day.
  5. Add Personalised Message
    Make your gift extra special by adding your own personalised message.

Contact us Hide all answers

Urgent Enquiries

If you have an urgent enquiry please contact us by telephone on 0844 844 8000 and we will try to answer your question immediately.

Urgent enquiries include:

 - Order not received.

 - Missing Items in a Delivery or if you have received the wrong item.

 - Where is my Directory?

 - Customer Number Request and other Account enquiries including credit limits.

 - Stock Enquiries.

Lines Are Open : 7.30 am - 11.00 pm Monday to Saturday, 8.00 am - 11.00 pm Sunday, Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary

technical enquiries

If you need to contact Next with any problems or queries regarding our online ordering site, please contact our Internet Service Team who will endeavour to help.

Technical Support Tel: 0844 844 8510.

Lines Are Open : 7.30 am - 11.00 pm Monday to Saturday, 8.00 am - 11.00 pm Sunday, Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary

email enquiries

You can contact Next here.

Please allow 14 working days for a reply to your email.

Next Directory is a trading name of Next Retail Limited and a member of Next Group plc.
Next Group plc will not share your information with companies outside of the group (including Lipsy) for marketing purposes.

Please refer to our Security And Privacy Policy for further details.

career enquiries

For more information on career opportunities please visit www.next.co.uk/careers

NEXT Directory information Hide all answers

NEXT Directory Account

I understand that a NEXT Directory Account will be opened for me and that there will be a £3.75 charge for the NEXT Directory which will be invoiced later.

I understand that a card may be issued to me to allow me to use my Account in store to return, exchange or purchase. (Store transactions will be charged to your account normally within 1 day of purchase and purchases from the Next Directory will be charged 10 days after the goods are despatched).

The NEXT Directory Account gives you instant credit so you can start ordering immediately. You will have an 8 day approval period after you receive your goods and a further one calendar month Interest Free period before you need to settle your account. You will receive a monthly statement giving full details of your transactions. There will be no service charge if you settle the account in full before your next statement. There is a maximum monthly service charge of 1.98% variable (APR 25.99%) added to your account when a balance is carried forward to the next month. We accept all major credit and debit cards. Alternatively you can pay by cheque (made payable to Next) or bank transfers either online or via your bank.

You will receive a statement every month, showing an up-to-date balance after any further purchases, payments and returns.

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Order with credit/debit cards

As a registered online user of the NEXT Directory, you will be able to purchase any item on this site and pay immediately with all major credit and debit cards. We will not charge the goods to your credit card until your order is despatched.

Please note the card used to make a payment will need to be registered to the Next account address. We understand that security is an issue with payments over the Internet and can reassure you that our credit and debit card payment facility is secure. We have invested in the latest technology which encrypts the information as it is sent to us.

After you have placed your order, a Customer Number will be sent to you on the order dispatch note for future reference. To sign into your account online, you will be asked to register an e-mail address and password to view all your details.

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Product information Hide all answers

Flowers & Plants

Our beautiful bouquets comprise only the freshest flowers and are designed by skilled florists. To ensure the best quality, our specialist supplier works directly with UK and worldwide growers, selecting only the highest grade, long lasting blooms.

All flowers are packed fresh, and for optimal vase life some varieties are delivered in bud. For maximum vase life, put them in water as soon as they arrive. Your flowers will flourish before your eyes. We make every effort to include long lasting varieties of flowers which ensures that your gift will stay fresh for as long as possible.

Our main range of bouquets can be delivered next day when ordered before 7pm. Flowers by post will be delivered within 2 working days of your selected delivery date. Main range bouquets are delivered complete with a greeting card and personal message. Fresh flowers from Next are arranged and wrapped by hand in co-ordinating tissue paper and presented in a specially designed box, delivered to the door. Where stated bouquets may include a vase, pail, gift bag or other decorative container for the complete gift experience. Flowers by post are arranged and wrapped by hand in co-ordinating tissue paper and presented in a specially designed box, delivered to the door.

Please note if flowers are being delivered to a hospital, the sender will first need to confirm with the hospital if they accept delivery of fresh flowers.

For safety reasons during transit champagne and perfume gifts can only be ordered with items not including glass vases, pails and ceramic pots. No gifts can be ordered with wine and Flowers by Post ranges. Unfortunately gifts cannot be purchased without a flower order.

Fresh flower cancellations and changes may be possible up to 48 hours prior to delivery, however this is not guaranteed.

For queries, phone 0844 844 8035. Your statutory rights are not affected. We are unable to accept returns on faulty product. Stores cannot process flowers returns.

Wine

The Next Wine Selection has been carefully selected to reflect the taste and varieties from wine producing countries around the world.

Wine from Next is carefully packaged in protective casing and presented in a specially designed box, delivered to the door.

Wine cancellations and changes are possible up to 48 hours prior to delivery.

Alcohol gifts can only be returned if found to be faulty. Your statutory rights are not affected. For queries, phone 0844 477 4874.
Stores cannot process wine returns.

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Gift Cards

Next Gift Cards can be purchased at participating Next stores or purchased online at www.next.co.uk/giftcards. Gift Cards are available in a variety of denominations from £10 to £200.

There are two types of delivery options:

  • Standard Delivery, 2-4 working days.
  • Selected Delivery Date, you can specify when delivery is required (an additional cost will be charged)

We deliver Monday to Friday, excluding Bank Holidays.

Gift Cards can be redeemed at participating Next store. You can also use your Gift Card to pay full or part payment of your Next Directory account.

When you buy your Gift card online, the value will be printed in the presentation card. You can also check the value at any Next store or you can call 0844 412 0300 to check the balance.

You can reload your card as many times as you want. Cards will expire 24 months after their last use.

A NEXT Gift Card is not refundable.

A service to allow customers to redeem gift cards online will be available in the near future.

Corporate clients can either purchase the paper Gift Vouchers or the Next Gift Card through our B2B department. Call 0844 844 8133 or visit www.next.co.uk/b2b

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Technical help Hide all answers

Cookies

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system.

The cookie that is saved to your system is only valid for a single visit, and each new visit will result in a new cookie overwriting any previous cookies that were generated on previous visits to our site.

If your internet browser is set to reject cookies or if your network firewall won't allow them, then unfortunately you will not be able to use our online store.

Please refer to your Internet Browser Help file to see how to enable cookies on your PC.

If you would like more information about cookies, you may wish to visit the microsoft site. This site provides a very in-depth explanation.

Invalid items

Our internet ordering system allows you to enter item numbers from current Next Directory publications.

This includes the main Next Directory and any additional brochures we may send to you from time to time, excluding fresh flowers.

To order Fresh Flowers from Next, please use our dedicated site www.nextflowers.co.uk.

Item numbers used by Next Directory are 9 characters in length (e.g. 112-408-X41 or 999-990-X41).

Further Assistance

If you need to contact Next with any problems or queries regarding our online ordering site, please contact Technical Support by the following method.

Technical Support Tel: 0844 844 8510

Lines Are Open : 7.30 am - 11.00 pm Monday to Saturday, 8.00 am - 11.00 pm Sunday, Calls cost 5p per minute from a BT landline. Mobile providers and other networks may vary