Next Directory Security & Privacy Policy

Security

Next Directory take on-line security very seriously and are a registered secure site under Verisign Certificate Authority.

How do we protect your information?

We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
If you want to check our certificate/security you can do so using one of the following methods:

From your browser when you are within NEXT Directory On-Line

Microsoft Internet Explorer 4 or later

Click on the gold padlock at the bottom right of your browser to bring up the details of this site's Digital ID.

Mozilla Firefox

Click on the yellow padlock at the bottom left of your browser to bring up the security information.

Opera

Click on the padlock within the address bar of your browser to bring up the security information.

At the Verisign web site

The Verisign web site enables you to validate the security of our pages online.

Alternatively, click on the Verisign Secured Seal throughout secure areas of our site.

The security measures described above ensure that all reasonable steps are taken to protect your personal information. However, the nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that there may be a small security risk in exceptional circumstances when disclosing information online.

Privacy

Next are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Next collect information from you, to whom such information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data.
However, when you register with Next you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information in one of two ways either directly from you when you register with us or from a third party such as credit reference agencies (for example to assess your credit rating).
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?

We use the information that we collect about you to:

  1. Process your orders.
  2. Manage your account - see also "Use of credit reference agency information".
  3. Administer this website.
  4. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  5. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so Next are not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice. Use of Credit Reference Agency Information and sharing of credit information. In the interests of responsible lending and for security purposes we carry out searches with credit reference agencies when you register with Next and further searches may be carried out before deciding whether to accept orders and/or grant further credit. The agencies record these searches. We also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties.
Information about you and other members of your household and those with whom you are financially linked will be used to verify your identity and for the credit assessment of you and them.
We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies.
For details of the Credit Reference Agencies that we receive information from and share information with write to the Group Data Protection Manager at Head Office or via dataprotection@next.co.uk, quoting Security and Privacy Enquiry.

Who does Next disclose the information it collects to?

We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:

  1. Credit Reference Agencies - for more information see above.
  2. Legal and debt recovery representatives for debt collection and debtor tracing purposes.
  3. Reputable companies to fulfil your order or process your data on our behalf.

Next will not share your information with companies outside Next for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to the Group Data Protection Manager at Head Office or via dataprotection@next.co.uk, quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

What about cookies?

Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your p.c. In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Your rights under the Data Protection Act 1998

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Group Data Protection Manager at Head Office, quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via dataprotection@next.co.uk, quoting Security and Privacy Enquiry.

The Direct Marketing Association

Next is a member of the Direct Marketing Association (DMA) and is required to operate within the rules of the DMA's Code of Practice. This means that Next operate to a high level of commercial standards which are designed to :

  1. Protect your privacy
  2. Ensure that payments are secure
  3. Let you know what you have agreed to
  4. Sort out any complaints

For more information on the DMA, click on the icon shown below.

Next is also a member of the Mail Order Traders Association (MOTA) and subscribes to their Code of Practice. We undertake to deal with any complaints sympathetically and speedily. If any complaint cannot be resolved to the satisfaction of the customer, we or the customer can refer the problem for conciliation by the Director, Mail Order Traders Association, PO Box 51909, London, SW99 0WZ.

Monitoring Communications

As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from Next Directory may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor incoming and out going email.

Contact Us

If you have any questions relating to this policy or the use by Next of personal data please write to the Group Data Protection Manager at Head Office or via dataprotection@next.co.uk, quoting Security and Privacy Enquiry.